Archive for call center

How to send money?

Posted in Business News with tags , , , , , , , , , , , , , , , , , , , , , , , , , , on June 30, 2010 by Fb Fans Specialist

I only have a PayPal account but I don’t have yet a US Issued Debit or Credit Card.   My problem is how can I be able to send money through wire transfer using only my PayPal?

With Xoom.com, they have now removed this PayPal option as means to process payments in sending money.

Also, with Western Union is you need a debit or credit card in order to send money?

Would somebody please maybe could give me an idea/advise me how?

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VA | SMM | SEO | SEM | WP | Proj.-Office-Team Mngr. | Sourcing Specialist | Researcher | Data Entry Proffesional

Posted in Business News with tags , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , on June 26, 2010 by Fb Fans Specialist

At the moment I’m currently working in oDesk and Elance as a freelancer virtual Data Entry Professional.

Mainly, I undertake jobs such as i.e. Web Researching, TeleSales/Marketing, Telemarketer, Press Release Submissions, Book Marking, Hyper Linking, Directory Submission, Data Mining, Data Entry, Social Media Marketing, SEO, Internet Marketing, Google AdWords, Customer ServiceTechnical Support, Public Relations, MS Word, MS Excel, MS PowerPoint, WordPressFacebookPersonal Assistant, Virtual Admin. Assistant / Administrator / Project Manager / Team Leader / VA Office Manager – IT & SEO Services and as a Sourcing Specialist.

With oDesk or Elance, I am seeking opportunities wherein I could be able to contribute, prove my ability and be of great help and assistance.  If given a chance or an opportunity, I would definitely make a significant professional contribution to your organization.



Wanted: Geeknet | Director of Customer Service – eCommerce

Posted in Job Vacancy with tags , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , on June 12, 2010 by Fb Fans Specialist

Position Description:

The ThinkGeek Overlords are seeking a Director of Customer Service that will manage a team of hard-working customer care monkeys, plan and execute on strategic initiatives in customer service, and foster an environment of delighting customers and maintaining the ThinkGeek culture and voice.

Responsibilities will include:

  • Day to day management of our customer service department and 3rd party call center.
  • Lead and mentor team members, providing friendly motivation, guidance and training to produce outstanding staff with a customer-focused attitude
  • Develop, maintain and optimize the Customer Service strategic plan
  • Recommend, review and implement improvements to operational procedures
  • Establish and monitor key metrics to measure performance
  • Work closely with other departments to improve customer service quality and provide an exceptional overall customer experience
  • Forecast staffing needs for calls, chat, emails and returns

Education:

  • Requires a bachelor’s degree or equivalent combination of education and experience

Experience:

  • At least 10 years customer service and call center experience.
  • Proven leadership skills, amazing ability to work in teams, skills and experience mentoring and training of new hires, creative thinking and overall awesomeness.
  • Ecommerce or retail background a plus.

Skills:

( if interested, please just click on any of the above links )