Archive for director

WANTED: Entrepreneur-in-Residence

Posted in Job Vacancy with tags , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , on July 30, 2010 by Fb Fans Specialist

Multi-billion dollar Venture Capital fund looking for Entrepreneur-in-Residence. The firm has one of the longest and most successful histories in Silicon Valley Venture Capital investing across all sectors in IT. Expectations for the position is launching a new entrepreneurial venture, with the backing of the firm

If you are interested, hurry up now and click -> here <- for more complete information

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Wanted: Geeknet | Director of Customer Service – eCommerce

Posted in Job Vacancy with tags , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , on June 12, 2010 by Fb Fans Specialist

Position Description:

The ThinkGeek Overlords are seeking a Director of Customer Service that will manage a team of hard-working customer care monkeys, plan and execute on strategic initiatives in customer service, and foster an environment of delighting customers and maintaining the ThinkGeek culture and voice.

Responsibilities will include:

  • Day to day management of our customer service department and 3rd party call center.
  • Lead and mentor team members, providing friendly motivation, guidance and training to produce outstanding staff with a customer-focused attitude
  • Develop, maintain and optimize the Customer Service strategic plan
  • Recommend, review and implement improvements to operational procedures
  • Establish and monitor key metrics to measure performance
  • Work closely with other departments to improve customer service quality and provide an exceptional overall customer experience
  • Forecast staffing needs for calls, chat, emails and returns

Education:

  • Requires a bachelor’s degree or equivalent combination of education and experience

Experience:

  • At least 10 years customer service and call center experience.
  • Proven leadership skills, amazing ability to work in teams, skills and experience mentoring and training of new hires, creative thinking and overall awesomeness.
  • Ecommerce or retail background a plus.

Skills:

( if interested, please just click on any of the above links )