Archive for ecommerce

WANTED: Senior Developer

Posted in Job Vacancy with tags , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , on July 16, 2010 by Fb Fans Specialist

Postabon a hyper-local community built around special offers, discounts and exclusive deals.  The company was founded by two Harvard Business School graduates in late 2009 and closed a Series A investment round with Spark Capital (Twitter, Tumblr) in April 2010. To learn more about Postabon, please see press from our Beta Launch in the The New York TimesMashable, or PC World’s 10 Sites or Services that Will Matter in 2010. You can also follow us on Twitter or read our blog.

Postabon is based in the SoHo neighborhood of Manhattan.

Senior Developer Position:
The Senior Developer will be involved in all aspects of system and software architecture, feature design, and implementation. The position offers an opportunity to work with an outstanding team, shape the direction of a start-up and become an owner of a business with huge upside potential.

( If you are interested in applying, please click —> HERE )

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Wanted: Geeknet | Director of Customer Service – eCommerce

Posted in Job Vacancy with tags , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , on June 12, 2010 by Fb Fans Specialist

Position Description:

The ThinkGeek Overlords are seeking a Director of Customer Service that will manage a team of hard-working customer care monkeys, plan and execute on strategic initiatives in customer service, and foster an environment of delighting customers and maintaining the ThinkGeek culture and voice.

Responsibilities will include:

  • Day to day management of our customer service department and 3rd party call center.
  • Lead and mentor team members, providing friendly motivation, guidance and training to produce outstanding staff with a customer-focused attitude
  • Develop, maintain and optimize the Customer Service strategic plan
  • Recommend, review and implement improvements to operational procedures
  • Establish and monitor key metrics to measure performance
  • Work closely with other departments to improve customer service quality and provide an exceptional overall customer experience
  • Forecast staffing needs for calls, chat, emails and returns

Education:

  • Requires a bachelor’s degree or equivalent combination of education and experience

Experience:

  • At least 10 years customer service and call center experience.
  • Proven leadership skills, amazing ability to work in teams, skills and experience mentoring and training of new hires, creative thinking and overall awesomeness.
  • Ecommerce or retail background a plus.

Skills:

( if interested, please just click on any of the above links )