WANTED : Account Manager

About Sharethrough
Sharethrough helps brands enter social conversation through video content. Our publisher network and optimization technology distributes brand content across the web on facebook, twitter and beyond to guarantee audiences for video content.  Clients include DKNY, Audi, Sony Pictures Entertainment, and Xbox.

At Sharethrough, you will face new and exciting challenges daily and must be able to thrive in an environment of structured chaos. Learn more about what makes life at Sharethrough special- http://sharethrough.com/careers.

Responsibilities:

• Manage client campaigns from end-to-end
• Support sales team by designing proposals, I/Os, and other relevant deliverables
• Manage outside vendors and contractors
• Work with online trafficking team to ensure timely and optimal campaign launches
• Provide updates and final reporting to clients and respond to client queries
• Customer retention

Qualifications:

• College degree required
• 1+ years experience in online advertising, ad operations or other ad-related experience
• Firm understanding of online advertising and agency world
• Account management or sales support experience
• Superior time management and prioritization practices
• Strong presentation and excellent oral and written communication skills
• CREATIVE

WANTED : Business Development – Ad Network

The Role
Your role will be to develop and maintain relationships with media partners, including social applications and sites.  You will work directly with our partners to understand their needs and ensure we provide effective solutions for them.

Responsibilities
• Support existing publisher partners
• Prospect and close new publisher partnerships
• Own Sharethrough’s network strategy

Qualifications
• 2-5 years of online advertising experience
• Previous business development/partner support experience
• College degree or equivalent work experience

Skills/Personal Characteristics:
• Be able to think quickly and strategically
• Superior time management and prioritization practices
• Strong presentation and excellent oral and written communication skills

WANTED : Marketing Manager – Customer Acquisition

The ThinkGeek Overlords are looking for qualified candidates to manage customer acquisition efforts within the Department of Evil Schemes and Nefarious Plans (aka Marketing).  You must have previous experience in the following areas: paid search (CPC), affiliate marketing (CPA), and media relations.  Retail eCommerce Marketing experience is also a must. Past experience piloting Corellian-class battle cruisers or significant deck leadership aboard space stations often mistaken for small moons is a plus.

What You Need:

-College degree or equivalent work experience

-5+ years in online marketing experience, preferably with an organization on the IR500

-Experience directly managing people

-Experience with all major search marketing platforms (Google, Yahoo, MSN/Bing), as well as secondary markets (Shopping.com, PriceGrabber, and etc)

-Large Affiliate program experience

-Deep understanding of media relations for online retailers

-Strong analytical and reporting skills

-An understanding of Internet & Geek Culture. An ability to Grok ThinkGeek.

-An absolute hatred of wearing suits, but a competitive drive to get high score every time you drop a quarter into the slot.

What You’ll Be Doing:

-Running a fast-growing paid search program with outside vendor support

-Building on numerous successes in media placement and nurturing tight relationships with journalists, editors, and producers

-Revamping a large, long-running affiliate marketing program

-Managing additional markets such as Amazon Seller Central and Facebook

-Expanding sponsorships and advertising to introduce more people to ThinkGeek

It should be noted that this is not a position for the typical marketing manager because ThinkGeek is not your typical retailer…

ThinkGeek is a small, close-knit group of fun, weird, and enthusiastic people who run one of the most successful niche eCommerce sites on the Internets (IR #232).  As part of Geeknet, a publicly held company, ThinkGeek employees receive an excellent benefits package while enjoying the benefits of working in an exciting start-up environment in our Fairfax, Virginia office.

Please note this posting is for a permanent, full time position in our Fairfax, Virginia office. Only local applicants or those willing to relocate will be considered.  No outsourcing or freelance positions for this job will be considered.  Thanks for asking!

Wanted: Geeknet | Director of Customer Service – eCommerce

Position Description:

The ThinkGeek Overlords are seeking a Director of Customer Service that will manage a team of hard-working customer care monkeys, plan and execute on strategic initiatives in customer service, and foster an environment of delighting customers and maintaining the ThinkGeek culture and voice.

Responsibilities will include:

• Day to day management of our customer service department and 3^rd party call center.
• Lead and mentor team members, providing friendly motivation, guidance and training to produce outstanding staff with a customer-focused attitude
• Develop, maintain and optimize the Customer Service strategic plan
• Recommend, review and implement improvements to operational procedures
• Establish and monitor key metrics to measure performance
• Work closely with other departments to improve customer service quality and provide an exceptional overall customer experience
• Forecast staffing needs for calls, chat, emails and returns

Education:

• Requires a bachelor’s degree or equivalent combination of education and experience

Experience:

• At least 10 years customer service and call center experience.
• Proven leadership skills, amazing ability to work in teams, skills and experience mentoring and training of new hires, creative thinking and overall awesomeness.
• Ecommerce or retail background a plus.

Skills:

• Excellent Analytical and Excel Skills
• Outstanding writing and communication ability
• Customer-focused attitude

( if interested, please just click on any of the above links )